Shipping & delivery
This page is a starting template — update the times, rates and carriers below to match your actual fulfilment setup before you publish the store.
Processing time
Orders are processed within [X] business days. Orders placed on weekends or public holidays are processed the next business day.
Delivery estimates
- Domestic standard: [X-X] business days
- Domestic express: [X-X] business days
- International: [X-X] business days, depending on destination
Delivery estimates start from the date of dispatch, not the date of order.
Shipping rates
Rates are calculated at checkout based on your delivery address and the option you select. [Add free shipping threshold here if you offer one.]
Tracking
You'll receive a tracking link by email once your order ships. Tracking can take up to 24 hours to show its first scan.
Customs and import duties
International orders may be subject to import duties and taxes charged by the destination country. These are the responsibility of the recipient and are not included in the price or shipping cost.
Incorrect addresses
Please double-check your shipping address at checkout. We can correct an address before dispatch if you contact us quickly, but we can't reroute a parcel once it's with the carrier.
Lost or delayed parcels
If tracking hasn't updated for an unusual length of time, contact us and we'll open an enquiry with the carrier.
Questions
Get in touch through our contact page.